Returns & Refunds Policy — Huntsman Miniatures

1. Overview

All Huntsman Miniatures products are made to order, produced individually using high‑quality UV‑cured resin. Because of this, our returns and refund rules differ from mass‑manufactured retail goods.

This policy explains when refunds, replacements, or returns may be offered.

2. Eligibility for Returns

Returns are accepted only in the following circumstances:

A. Items that arrive damaged

Damage must be:

  • Clearly visible

  • Not caused by customer handling

  • Not a normal resin artefact (see Section 4)

B. Items that are incorrect

Examples:

  • Wrong model sent

  • Wrong quantity

  • Wrong variant

C. Items lost in transit

If the courier confirms the parcel is lost, Huntsman Miniatures will replace the order at no additional cost.

3. Non‑Returnable Items

The following items cannot be returned:

  • Custom commissions once sculpting or printing has begun

  • Any model that has been assembled, modified, primed, or painted

  • Items damaged due to customer handling

  • Items returned without prior approval

  • Items outside the 7‑day reporting window

  • Items affected by normal resin artefacts (see Section 4)

4. Resin Printing Artefacts (Not Considered Defects)

Due to the nature of resin printing, the following do not qualify as defects:

  • Minor layer lines

  • Micro‑pitting

  • Small support marks

  • Slight surface texture variations

  • Slight resin colour differences between batches

These are normal characteristics of artisan resin miniatures.

5. Reporting an Issue

If your item arrives damaged or incorrect, you must contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

This allows us to verify the issue and provide a resolution quickly.

6. Refunds

Refunds may be issued when:

  • The item is damaged beyond usability

  • The wrong item was sent

  • A replacement is not possible

  • A cancellation was approved before printing began

Refunds are issued to the original payment method.

Processing fees (e.g., Stripe/PayPal) may be deducted where applicable.

7. Replacements

If an item is damaged or incorrect, Huntsman Miniatures will provide a replacement whenever possible.

Replacements are prioritised and printed as soon as production capacity allows.

8. Lost Parcels

If a parcel is confirmed lost by the courier:

  • A replacement will be sent at no cost

  • You may be asked to assist with courier investigations

  • Lost parcels due to incorrect customer addresses are not eligible for free replacement (see Section 9)

9. Incorrect Addresses

If the customer provides an incorrect or incomplete address:

  • Huntsman Miniatures is not liable for the misdelivery

  • Returned parcels may be reshipped at the customer’s expense

  • Lost parcels caused by incorrect addresses are not eligible for free replacement or refund

10. Cancellations

Standard Orders

May be cancelled only before printing begins.

Custom Commissions

Cannot be cancelled once sculpting or printing has started.

Approved cancellations may incur payment processing deductions.

11. Paint Adhesion & Handling

Huntsman Miniatures is not responsible for issues caused by:

  • Improper cleaning

  • Incorrect priming

  • Environmental conditions

  • Use of incompatible paints or chemicals

  • Damage caused during assembly or modification

12. Return Shipping

If a return is approved:

  • We will provide instructions

  • You may be asked to return the item

  • Return shipping costs may be refunded depending on the situation

  • Unauthorised returns will not be accepted

13. Contact Information

To report an issue or request a return:

Email: HuntsmanMiniatures@outlook.com Contact Form: Available on the website Location: United Kingdom

14. Changes to This Policy

Huntsman Miniatures may update this Returns & Refunds Policy at any time. Changes apply to all future orders.